FAQs

Do you offer free shipping?
Yes — Standard Shipping is free on all orders within the US. If you need it faster, Express Shipping is available for a flat rate of $9.50.

How long will my order take?
Standard orders typically arrive in 4–6 business days after a 1–2-day handling time. Express orders arrive in 2–4 business days, plus 1–2 days of handling.

What's your order cut-off time?
Orders placed before 5:00 PM PST begin processing the same business day. Anything after that starts the next business day.

Do you ship internationally?
Not yet — we currently ship only within the United States.

Do you ship to P.O. Boxes?
No, we're not able to ship to P.O. Boxes at this time.

Can I track my order?
Yes, tracking is available once your order ships.

What's your return window?
You have 30 days from the date of delivery to start a return.

How do I start a return?
Visit our Contact Center with your order number and reason for return. Once approved, we'll email you a free return shipping label — just print it and follow the instructions.

Are there any fees for returning an item?
No. There are no charges at any stage of the return process — no shipping costs, no restocking fees.

How long do refunds take?
Once your return arrives and passes inspection, refunds are issued within 7 business days to your original payment method.

What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with photos of the issue, and we'll take care of it through our Return Center.

What payment methods do you accept?
Visa, Mastercard, American Express, Discover.

When am I charged for my order?
Your payment method is charged in full at the time you place your order.

Is my payment information secure?
Yes — all transactions go through secure, encrypted payment gateways, and we never store your full card details.

How can I contact customer support?
Email us at info@fivestarclothing.shop or call +1 213-747-0404. We're available Monday–Sunday, 11:00 AM–6:00 PM PST.